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Getting Help

If you need help or something doesn’t look right, that’s okay.


The easiest option

Reach out to the person who invited you to Memento. They manage the system and can help with most questions.


What helps when asking for support

If something isn’t working, it’s helpful to share: - What device you’re using - What you were trying to do - What you expected to happen

No need to troubleshoot on your own.


You’re not bothering anyone

Memento was set up to help family. Questions are part of that.